Refund and Returns Policy

At Lux Canes, our primary goal is your complete satisfaction with our products. If you are not entirely satisfied with your purchase, please read our Return and Refund Policy to understand how we handle returns and refunds.

1. Eligibility for Returns:

To be eligible for a return, your item must be in the same condition as when you received it. It should be unused, in its original packaging, and free from any damage or signs of wear.

2. Timeframe for Returns:

You have 2 weeks from the date of delivery to initiate a return. After this period, we may not be able to process your return request.

3. Return Process:

To request a return, please contact our customer support team through [contact method, e.g., email or phone]. Provide your order number, the reason for the return, and any relevant details about the product’s condition.

Our team will review your request and provide you with instructions on how to return the item. Please do not return any items without receiving confirmation and instructions from us.

4. Shipping Costs:

You are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

5. Inspection and Refund:

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.

If the return is approved, we will initiate the refund to your original payment method. Refunds may take 3 days to process, depending on your payment provider.

6. Non-Returnable Items:

Certain items are not eligible for returns due to hygiene and safety reasons. These may include personalized or custom-made canes unless there is a manufacturing defect.

7. Damaged or Defective Products:

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, either by providing a replacement or issuing a refund.

8. Exchanges:

We do not offer direct exchanges. If you would like to exchange an item for a different one, please initiate a return, and once the return is processed and approved, place a new order for the desired item.

9. Contact Us:

If you have any questions or concerns about our Return and Refund Policy or need assistance with a return, please contact our customer support team at (954)7089700.

We appreciate your business at Lux Canes and are committed to ensuring your satisfaction. Our Return and Refund Policy is designed to be fair and transparent, providing clear guidelines for returning products that do not meet your expectations. If you have any further inquiries or require assistance with a return, please do not hesitate to get in touch with our customer support team.